WaterLink® DataMate® Web for Pool & Spa Retailer and Pool Service Professionals

All Your Customers, Collected

Customers are the most important part of your business. The more information you have about them, the better service you can provide. Names, phone numbers, and addresses are just the beginning.

• Keep photos of your customer’s sites, collected from the mobile app
• Retain volume, surface type, and other important details about your customer’s pools and spas
• Attach equipment items like motors and pumps to track serial numbers, installation dates, and warranty periods
• Review a full water test history, stored automatically each time you perform a water test

No Guess Work Water Analysis

DataMate® Web’s fully featured treatment engine will provide exact dosages of chemicals to balance your customer’s pools and spas. Treatment recommendations, dosage rates, chemical names, even ideal ranges can all be adjusted to suit the chemical products you sell and use. Organized reports can be printed or emailed to your customers so following your instructions and keeping a healthy pool or spa is clear and easy.

• Water Test Reports generate step-by-step treatment recommendations and chemical dosages to balance your customer’s pool or spa water
• Enter test results manually, or use a supported meter like the WaterLink® Spin Touch® for the most accurate results possible
• Customize chemical names, dosage rates, and treatment text to match your chemical products and recommendation methodology. No more hand writing on those reports!
• Add Product Sizes to your chemicals to activate the shopping cart feature. Let DataMate® Web recommend a bucket of chemicals of the appropriate size to match the treatment recommendation

Full Service and Scheduling

For the service company with a fleet of trucks, or the husband and wife that manage the whole thing on their own, DataMate® Web’s Scheduling and Service module offers a complete system for scheduling appointments, routing mobile users to homeowners, and providing step-by-step work orders, all on the go.

• Schedule appointments for customers from an easy to use, drag and drop interface
• Manage schedules for multiple service technicians
• Appointments can be scheduled as a single, one-off visit, or recurring maintenance. Set whatever interval is right for your needs
• Assign Tasks to be performed by the onsite tech, like “Empty the Skimmer Baskets” or “Backwash the Filter”
• Leave notes for your techs, like the fence code or the name of the dog. These will be visible in the mobile app when your tech gets onsite